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TERMS & CONDITIONS

Hello, these are our terms and conditions related to using this website.  If you use this site and place an order we’ll assume you’re ok with these terms.   If you have any questions about them or any of our products please feel free to contact us hello@venner-store.co.uk. or write to us at

 

Venner

200 Francis Road

London

E10 6PR

 

Venner Store Ltd is a limited company registered in the United Kingdom registration number 10804141

 

 

Our products

We take care to describe our products accurately and in as much detail as possible, sometimes we might make mistakes or miss something out, if this has happened and it affects your order we’ll contact you as soon as possible to sort it out.  We reserve the right to correct mistakes, change product information and withdraw products from sale.

 

 

Delivery

At the moment we only ship within the UK.  As soon as we are ready to start shipping internationally we’ll update this information.

 

We will package your order within 3 days and post it by Royal Mail 1st class post.  If you need something urgently email us hello@venner-store.co.uk or call us 020 8925 0011 and we’ll do everything we can to speed things up. 

 

Delivery is free for orders over £30.

 

Payment

Payment is processed securely through Paypal or Stripe. 

Returns

If you’d like to return something for a refund or exchange email us hello@venner-store.co.uk within 7 days of receiving your order and return it to us within 14 days to:

 

Venner

200 Francis Road

London

E10 6PR

 

It would be really helpful to us if you could let us know too the reason for returning an item.

 

For a refund products must be returned in their original condition and packaging, unless the item is faulty.  We don’t cover the postage costs for returned items.  Earrings for pierced ears are non-returnable for hygiene reasons.

 

 

Damaged or faulty items

If your order contains damaged or faulty items please let us know within 2 days of receiving your delivery and we’ll arrange with you a refund or replacement.  Please take photos of any damaged packaging and the product, keeping both until we’ve agreed whether or not they should be returned to us.

 

 

Lost items

If your order hasn’t been received within 10 days please email us hello@venner-store.co.uk.  If an item is sent back to us because it couldn’t be delivered we may charge additional postage for it to be re-sent.

 

 

Copyright

The copyright of all products on this site are retained by the respective designers and artists. Content from this site including images, text and logos cannot be reproduced without our written permission.