We take your privacy seriously and have created this policy to let you know about the personal data we collect when you use our site or services, how we collect it, keep it safe and how we use it.
Using this site and placing an order with us means you consent to us collecting and storing your data as described in this policy.
Types of information and how it is collected
We collect and store information you enter on our website when placing an order, including your name, email address, postal address, phone number and details of products you have purchased so that we can process your order and provide any further related support if needed.
Online payments are processed by Stripe, we do not store cardholder information electronically.
If you choose to join our mailing list we’d collect your name and email address, we’d only use this information to let you know about new products, events and other news related to Venner. You can unsubscribe from the mailing list at any time.
We may use software tools to measure and collect browsing information, things like how long you spend on certain pages, page interaction information, and methods used to browse away from the page to help us understand how people use our website so that we can improve our services.
Why information is collected
We collect non-personal and personal information so that we can:
Provide and operate our website and online shop;
Provide our customers with support and information related to using our shop and services;
To collate statistical data and other non-personal information which we may use to improve our shop and customer experience of using our services;
To comply with any applicable laws and regulations.
How information is stored, used shared and disclosed
Our domain and email is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Our online shop is hosted on the Lightspeed.com platform. Lightspeed.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Lightspeed.com’s data storage, databases and the general Lightspeed.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Lightspeed.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How to contact us
You can request a copy of your data or ask us to delete it by emailing us at [email protected] or by writing to us at Venner Store Ltd, 200 Francis Road, London E10 6PR.