Delivery

Delivery during COVID-19

At the moment we are using Royal Mail to post out orders with a trip to the post office twice a week, our aim is for your order to be delivered within 5 - 7 working days.  There are sometimes delays within Royal Mail, so please order in plenty of time. For the time being we're not offering local delivery or collection, we feel that we should do what we can to leave our local pavements free for when people really need to use them. With this in mind we think Royal Mail is the best option for deliveries as they continue to cover their usual rounds.

Please follow us @venner_leyton for more updates! Thank you for your support and patience during this time. 

 

Sending a Gift

Please click here for details.

 

Delivery Cost

​Delivery is free for orders over £40, otherwise we have two flat rates for postage based on weight: £1.50 or £3.50. 

 

Where we ship to

We are currently only shipping to the UK.

 

Damaged or faulty items

If your order contains damaged or faulty items please let us know within 2 days of receiving your delivery and we’ll arrange a refund or replacement.  Please take photos of any damaged packaging and the product, keeping both until we’ve let you know whether or not they should be returned to us.

 

Lost items

If your order hasn’t been received within 10 days please email us [email protected].  If an item is sent back to us because it couldn’t be delivered we may charge additional postage for it to be re-sent.