Free delivery on all orders over £40!

Delivery & Returns

We offer the following services for online orders:

Click & Collect 7 days a week from our shop at 200 Francis Road E10 6PR
- This service is free.
- Collection times Monday - Saturday 10-5; Sunday 10-4.

Please order online and we'll email to let you know as soon as your order is ready to collect. Please remember to wear a mask when picking up your order. 

Local, next working day delivery 5 days a week Monday-Friday:

- To E10, E11 & E17 postcodes by bicycle courier or us on foot.
- £4.00 or free for orders over £40.
- Order by 4 p.m. for next working day delivery.

1st class Royal Mail UK wide 
- Orders are packed and posted within two working days. If you need something more quickly please email us hello@venner-store.co.uk and we'll do everything we can to help. 
- From £1 for greeting cards to £4.00 for larger items or free for orders over £40. 

We currently only ship to the UK.

Damaged or faulty items
If your order contains damaged or faulty items please let us know within 2 days of receiving your delivery and we’ll arrange a refund or replacement.  Please take photos of any damaged packaging and the product, keeping both until we’ve let you know whether or not they should be returned to us.

Lost items
If your order hasn’t been received within 10 days please email us hello@venner-store.co.uk.  If an item is sent back to us because it couldn’t be delivered we may charge additional postage for it to be re-sent.

Returns

If you’d like to return something for a refund or exchange please email us at hello@venner-store.co.uk within 7 days of receiving your order and return it to us within 14 days to:

Venner
200 Francis Road
London
E10 6PR.

It would be really helpful to us if you could let us know too, the reason for returning an item.

For a refund products must be returned in their original condition and packaging, you'll need to cover the cost of return postage unless the item is faulty. Earrings for pierced ears are non-returnable for hygiene reasons.